Eric Musco made it clear that a small number of people were affected by a billing/timing bug in the system.
If you are certain you should have Early Access to Fallen Empire, make sure to log out and back in to SWTOR. See if this fixes it as Bioware announced this little issue fixed now. If not, make sure to send them a ticket. However, remember,these days the CS will be overloaded, so no wonder if your answer is delayed.
cant make a level 60? | 10.20.2015, 01:07 PM
As a follow-up to my last post. We were able to discover a billing / timing issue which was causing a small subset of users to not have Early Access, when they should have it. We have made adjustments and corrected the issue. If you feel you were supposed to have Early Access but didn’t, please relog and see if you now have access.
If after that you still don’t have access, but feel that you should, please contact CS in-game for further assistance. Thanks everyone!
-eric
If you were among these few “lucky” players to have been affected by the bug and now have access, Congratulations!
If not, enjoy my coverage and content from this week and see you next Tuesday on Zakuul :)
► Learn about the rest of the changes for SWTOR Game Update 4.0:
https://www.youtube.com/playlist?list=PL4Ov43efFNUbbWlI0_qZX9zqY5vmFU04O
► Watch my Sith Warrior Playthrough (Dark Side):
https://www.youtube.com/playlist?list=PL4Ov43efFNUbUBrq-NEbHGgCYNWz6p04v
